EDR: Unable to start service due to file corruption
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EDR: Unable to start service due to file corruption

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Article ID: 286196

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • CB-enterprise failed to start      
                                                                   

cb-enterprise[25111]: [Errno 117] Structure needs cleaning: '/var/cb/data/solr5/cbevents/cbevents_2021_08_10_1901/data/index'
  • Unable to delete the file
User-added image
 

Environment

  • EDR(Formerly Carbon Black Response) Server: All Supported Versions

Cause

File Corruption or File System Corruption.

Resolution

Run fsck (file system consistency check) on the disk to resolve the corruption.

Additional Information

  • Example fsck( file system consistency check) run:
fsck