EDR: Services Failed to Start

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Services Failed to Start 

May 22 12:01:01 bit9 cb-enterprise[22389]: Note: Forwarding request to 'systemctl enable cb-enterprise.service'.
May 22 12:01:01 bit9 cb-enterprise[22389]: [Errno 2] No such file or directory: '/usr/bin/openssl'


May 22 12:01:01 bit9 cb-enterprise[22389]: [Errno 2] No such file or directory: '/usr/bin/openssl'
May 22 12:01:01 bit9 cb-enterprise[22389]: Traceback (most recent call last):
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib/python3.9/site-packages/cb/utils/exceptions.py", line 106, in decorator
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib/python3.9/site-packages/cb/maintenance/cbstartup/main.py", line 176, in main
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib/python3.9/site-packages/cb/maintenance/cbstartup/main.py", line 116, in run
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib/python3.9/site-packages/cb/maintenance/cbstartup/actions/init_redis.py", line 16, in execute
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib/python3.9/site-packages/cb/utils/redis_config_builder.py", line 52, in execute
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib/python3.9/site-packages/cb/utils/cb_shell.py", line 39, in run
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib64/python3.9/site-packages/gevent/subprocess.py", line 808, in __init__
May 22 12:01:01 bit9 cb-enterprise[22389]: self._execute_child(args, executable, preexec_fn, close_fds,
May 22 12:01:01 bit9 cb-enterprise[22389]: File "/usr/share/cb/virtualenv/lib64/python3.9/site-packages/gevent/subprocess.py", line 1793, in _execute_child
May 22 12:01:01 bit9 cb-enterprise[22389]: raise child_exception
May 22 12:01:01 bit9 cb-enterprise[22389]: FileNotFoundError: [Errno 2] No such file or directory: '/usr/bin/openssl'
May 22 12:01:02 bit9 systemd[1]: cb-enterprise.service: control process exited, code=exited status=1
May 22 12:01:02 bit9 systemd[1]: Failed to start SYSV: VMware Carbon Black EDR is a surveillance camera for your computer -- always recording so you know precisely what happened and where. This component provides an internal interface to the primary datastore..
-- Subject: Unit cb-enterprise.service has failed

 

Environment

• EDR (CB Response) Server: All Supported Versions

Cause

• Openssl files not available

May 22 12:01:01 bit9 cb-enterprise[22389]: [Errno 2] No such file or directory: '/usr/bin/openssl'

 

Resolution

• Reinstall/Update Openssl