How to check current status of all devices in a Sensor Update Status job

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Provide steps to check current status of each Sensor/device_id included in a Sensor Update Status job

Environment

• Carbon Black Cloud Console: All Versions
  • Audit & Remediation (was CB LiveOps)
  • Endpoint Standard (was CB Defense)
  • Enterprise EDR (was CB ThreatHunter)

Resolution

1. Log into Console
2. Navigate to Inventory > choose asset type (Endpoints,Workloads,VDI,etc)
3. Click on Sensor Update Status tab (under Inventory).
4. Click the "Export" button under the Actions column.

Additional Information

Sensor state:

• NOT_HINTED - This sensor hasn't been asked to update yet.
• HINTED - This sensor was asked to upgrade but hasn't reported that the upgrade was successful yet.
• UPDATED - This sensor successfully upgraded the to target sensor version.
• EJECTED_FROM_BATCH - If a sensor isn't upgraded 72 hours after hinted, remove it from batch.
• FAILED - This sensor failed to upgrade. There are four reasons that SUS will report for why a sensor failed. Those are:
  • Sensor unresponsive - The job timed out and the sensor never was online for SUS to see that it was ready for a upgrade hint. The sensor was never hinted.
  • No sensor found - Since the Update Job was created this sensor can no longer be found. Most likely the sensor was de-registered.
  • Update stopped by user - The Update Job was stopped by a user from the Sensor Update Status page in the console.
  • Update error - The sensor failed to upgrade to the target version.