Citrix Performance Issues

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR

Issue/Introduction

• Citrix Performance is slow with the Carbon Black Cloud Sensor Installed 

Environment

• Carbon Black Cloud Sensor: All Supported Versions
• Citrix 

Cause

There can be multiple causes for this issue 

 

 

Resolution

1. Ensure the correct installation steps are being followed for Citrix VDI:
   • https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-3BFB73E4-1383-4838-8E31-5EB63FE11B0F.html
2. How to add Citrix exclusions in Windows registry for CBC Sensor
3. Make an API Bypass Exclusion for the following:
   **\Windows\Temp\*\Logger\Citrix.CloudServices.AutoUpdater.Logger.exe
   **\Program Files (x86)\Citrix\ICA Client\**
   **\Program Files (x86)\Citrix\**
   **\Program Files\Citrix\**
4. If using FsLogix for roaming profiles, the following exclusion has been found to dramatically lower login times:

   Exclusion Type:
   All reporting and sensor operations
   Process type: Process
   Attribute: Path
   
   C:\Program Files\FSLogix\Apps\frxccd.exe
   C:\Program Files\FSLogix\Apps\frxccds.exe
   C:\Program Files\FSLogix\Apps\frxsvc.exe
   
   inheritance enabled