Troubleshooting Agent / Server Backlog
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Troubleshooting Agent / Server Backlog

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Article ID: 286122

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

To troubleshoot and correct Agent and/or Server backlog

Environment

  • App Control Server: All Supported Versions
  • App Control Agent: All Supported Versions

Resolution

  1. Verify the App Control Server is upgraded to the latest version.
  2. Use VMware Docs to verify the App Control Server is meeting:
  3. Consider creating an ABExclusion for PowerShell temporary files and events
  4. Consider creating an ABExclusion for .NET activity.
  5. Consider discarding information about Locally Approved support files at the Agent.
    • Microsoft files may account for more than half (or more) of all of the files in the Windows environment.
  6. Audit for Custom Rules/Rapid Configs that are potentially triggering or generating Events more frequently than necessary.

If the issue persists, open a case with Support and provide the Database Logs For Performance Issues.