Endpoint Standard: Issues in accessing Microsoft Teams
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Article ID: 286106
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Team application launches successfully however the application is unable to connect to Microsoft servers .
Application works fine when sensor is in bypass mode
Environment
Endpoint Standard Sensor: 3.6.0.1791
Microsoft Teams: Any supported version
Cause
Carbon Black Cloud File permissions have been modified
Resolution
Navigate to c:\windows\system32
Find files c:\windows\system32\ctiuser.dll and c:\windows\syswow64\ctiuser.dll
Right click > Properties > Security. Confirm that "All Application packages", "All Restricted Application Packages", and "System" are there and has read/read & execute permissions on the two files.