Carbon Black Cloud: Sensor Installation Fails- Log Short / No Errors Listed

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

• Sensor Installation Fails
• Log has little detail in it/ is small in size (5mb).
• Example:

  === Verbose logging started: 10/28/2020 11:52:21 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\windows\system32\msiexec.exe ===
  MSI (c) (5C:4C) [11:52:21:438]: Resetting cached policy values
  MSI (c) (5C:4C) [11:52:21:438]: Machine policy value 'Debug' is 0
  MSI (c) (5C:4C) [11:52:21:438]: ******* RunEngine:
  ******* Product: c:\temp\installer_vista_win7_win8-64-3.6.0.1791
  ******* Action:
  ******* CommandLine: **********
  MSI (c) (5C:4C) [11:52:21:439]: Client-side and UI is none or basic: Running entire install on the server.
  MSI (c) (5C:4C) [11:52:21:439]: Grabbed execution mutex.
  MSI (c) (5C:4C) [11:52:21:580]: Cloaking enabled.
  MSI (c) (5C:4C) [11:52:21:580]: Attempting to enable all disabled privileges before calling Install on Server
  MSI (c) (5C:4C) [11:52:21:582]: Incrementing counter to disable shutdown. Counter after increment: 0
  MSI (s) (40:48) [11:52:21:610]: Running installation inside multi-package transaction c:\temp\installer_vista_win7_win8-64-3.6.0.1791
  MSI (s) (40:48) [11:52:21:610]: Grabbed execution mutex.
  MSI (s) (40:38) [11:52:21:621]: Resetting cached policy values
  MSI (s) (40:38) [11:52:21:621]: Machine policy value 'Debug' is 0
  MSI (s) (40:38) [11:52:21:621]: ******* RunEngine:
  ******* Product: c:\temp\installer_vista_win7_win8-64-3.6.0.1791
  ******* Action:
  ******* CommandLine: **********
  MSI (s) (40:38) [11:52:21:623]: Note: 1: 2203 2: c:\temp\installer_vista_win7_win8-64-3.6.0.1791 3: -2147287038
  MSI (s) (40:38) [11:52:21:624]: MainEngineThread is returning 2
  MSI (s) (40:48) [11:52:21:627]: User policy value 'DisableRollback' is 0
  MSI (s) (40:48) [11:52:21:627]: Machine policy value 'DisableRollback' is 0
  MSI (s) (40:48) [11:52:21:627]: Incrementing counter to disable shutdown. Counter after increment: 0
  MSI (s) (40:48) [11:52:21:627]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
  MSI (s) (40:48) [11:52:21:628]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
  MSI (s) (40:48) [11:52:21:628]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
  MSI (c) (5C:4C) [11:52:21:630]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
  MSI (c) (5C:4C) [11:52:21:630]: MainEngineThread is returning 2
  === Verbose logging stopped: 10/28/2020 11:52:21 ===

Environment

• Carbon Black Cloud Sensor: All Versions
• Microsoft Windows: All Supported Versions

Cause

 ".msi" is not specified in the installation command

Resolution

Add .msi to the installation command