Workload: Error:"The VDI feature is not enabled. Please contact your administrator"

Products

• Carbon Black Cloud Workload

Issue/Introduction

Clicking on "Carbon Black" under security, within the configuration menu in vCenter shows error: "The VDI feature is not enabled. Please contact your administrator" with no further option"

Environment

• Carbon Black Cloud
  • Workload
• vCenter: All Supported Versions

Cause

Missing API permissions

Resolution

1. Log into the Carbon Black Cloud console
2. Navigate to Settings > API Access > Access Levels tab
3. Click the "Edit" icon on the API access level that is is being utilized by the Workload Appliance.
4. Add Execute permission to “Manage host module on ESX servers”.
5. Add Read Permission to “Fetch ESX server details”.

Additional Information

• If there is uncertainty on which API access level to edit, check the "API Keys" tab. Any keys that are associated to a Workload appliance will have a blue hyperlink in the "name" column.
• The full list of required permissions can be found in the Workload guide under https://docs.vmware.com/en/VMware-Carbon-Black-Cloud-Workload/1.1/carbonblack_workload/GUID-9EA7512D-3841-45D4-9D12-E64C165373B3.html