App Control: Agent Upgrade Error "Another installation is already in progress"
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Article ID: 286062
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Agents failing to upgrade
Upgrade error "nother installation is already in progress. Complete that installation before proceeding with this install" shown in "upgrade status" column
Environment
App Control Console: All Versions
App Control Agent: All Versions
Cause
Msiexec is busy performing an installation of another software
Msiexec can only perform one installation at a time
Resolution
The agent will automatically retry the upgrade and proceed once msiexec is available. If msiexec is hung on the box, a reboot may be required.