App Control: Agent Upgrade Error "Another installation is already in progress"
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App Control: Agent Upgrade Error "Another installation is already in progress"

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Article ID: 286062

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Agents failing to upgrade
  • Upgrade error "nother installation is already in progress. Complete that installation before proceeding with this install" shown in "upgrade status" column

Environment

  • App Control Console: All Versions
  • App Control Agent: All Versions

Cause

  • Msiexec is busy performing an installation of another software
  • Msiexec can only perform one installation at a time

Resolution

The agent will automatically retry the upgrade and proceed once msiexec is available. If msiexec is hung on the box, a reboot may be required.