Parityserver.exe Crashing Due to OutOfMemoryException

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Event Viewer > Application Shows events with ParityServer.exe crashing due to "OutOfMemoryException":

  Log Name: Application
  Source: .NET Runtime
  Date: <Date>
  Event ID: 1026
  Description:
  Application: parityserver.exe
  Framework Version: v4.0.30319
  Description: The process was terminated due to an unhandled exception.
  Exception Info: System.OutOfMemoryException

• .dmp files seen in C:\Program Files (x86)\Bit9\Parity Server\Support

Environment

• App Control Server: 8.7.x - 8.10.4
• Microsoft Windows: All Supported Versions

Cause

Memory leak by third party binaries

Resolution

In our own (Carbon Black) investigation, none of the logs have implicated our own parityserver binaries. Customers are encouraged to open a case with Microsoft, provide the .dmp files, and reference TrackingID#2405060030005853.