EDR: Search results show as unknown with pid of -1, but loads successfully in Process Analysis

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Process result from search shows unknown process name, a pid of -1, and an unknown username. Process Analysis page shows up just fine. 
• Segments in the process document with a process_pid of -1 also have a ref_segment_id field
• Event has been tagged by a feed

Environment

• EDR Server: 6.3 and Higher
• Apple Mac os: All Supported Versions
• Microsoft Windows: All Supported Versions
• Linux: All Supported Versions

Cause

Server side issue causes new process segments after a feed tab to not include information such as the process ID - CB-27614

Resolution

There are no workarounds at this time. A future update to the server back-end will resolve this issue