Carbon Black Cloud: USB Devices page shows incorrect endpoint name.
book
Article ID: 285928
calendar_today
Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
The Inventory > USB Devices > Side panel "Endpoints" pane shows an Endpoint name (blue link) but its incorrect.
If you click on the Endpoint name/link it pivots to the correct device_id search in the Investigate page. In other words, this is a display problem only.
Environment
Carbon Black Cloud Server: All versions (as of September 14th 2023)
Carbon Black Cloud Sensor: All versions
Cause
This is issue DSER-48866.
Resolution
DSER-48866 was fixed on November 7th, 2023 as a backend issue. Note that the fix will only affect device changes going forward. Whatever was 'stale' remains stale (legacy data).