Is Unidesk/Citrix App Layering Supported?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR

Issue/Introduction

Can the Carbon Black Cloud Sensor be installed on Unidesk/Citrix Application Layering (App Layering) technology?

Environment

• Carbon Black Cloud Sensor: All Supported Versions

Resolution

• The recommendation for virtualization technologies is to install the Sensor on the Operating System Layer (OS Layer) to function properly
• While Unidesk and Citrix have called out being able to install many common AV products on an Application Layer (App Layer), this has not been tested specifically in-house
• Deployment of the Carbon Black Cloud Sensor on Unidesk or Citrix on an App Layer is not currently tested or supported

Additional Information

• Additional Carbon Black Cloud Citrix Documentation Here
• ​​While it may be technically possible to install a Carbon Black Cloud sensor on an App Layer it is not a supported or recommended configuration do to the issues often caused in the Citrix application 
• Issues that arise from installing a Carbon Black Cloud sensor on an App Layer can and often do require user layers to be reset as well as loss of specific user settings requiring a significant amount of work in the Citrix application