CB Response Sensor: Error on MSI installation: "A program required for this install to complete could not be run"

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Executing the MSI installer file results in error:

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

 

Environment

• CB Response Sensor: 5.x and Higher
• Microsoft Windows: All Supported Versions

Cause

The MSI installer file is not designed to be run as a stand-alone executable without any parameters. 

Resolution

Execute a silent installation similar to:

msiexec.exe /qn /i <Installer.MSI>

Additional Information

• Other parameters can be passed to the MSI file to provide additional functionality. 
• The GPO_README.txt file, located inside the MSI folder, will contain useful information.