Why is the SAML button greyed out?
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Why is the SAML button greyed out?

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Article ID: 285803

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • Two-factor authentication enabled 
  • SAML config cannot be enabled (grayed out)

Environment

  • Carbon Black Cloud Console: All Versions

Resolution

  • Disable two-factor authentication to use SAML
  • Supported SAML providers should be able to support 2FA authentication in their configuration