Endpoint Standard: Access to Folder / Filename Was Denied
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Article ID: 285592
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
The following errors are observed:
You don’t currently have permission to access this folder.
Access to <path & filename> was denied.
Environment
Endpoint Standard Web Console: November '20 Release (0.60) and Higher
Carbon Black Cloud Windows Sensor: 3.6 and Higher
Cause
This can happen when trying to browse folders or execute files from an unapproved device in Endpoint Standard when Device Control blocking has been enabled.
Resolution
Make a note of the make / model of the relevant removable USB device
Contact your Endpoint Standard administrator and request that they approve the device in the Console