Cb Defense: Failed Sensor Install/Upgrade - Error Code is 2709

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Manual installation fails and senor does not install
• Manual upgrade fails and the current version is not upgraded
• MsiInstaller Error within Event viewer

"Product: Cb Defense Sensor 64-bit -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2709. The arguments are: ConferStartupComponent, , "

Environment

• Cb Defense Sensor: All Versions
• Microsoft Windows: All Supported Versions

Cause

Cb Defense Sensor is corrupted and is missing the following component "ConferStartupComponent" within the component table.

Resolution

Download and replace the corrupted MSI installer with the same version from the Cb Defense Sensor Kits page.

Additional Information

The following error will be seen in the MSI install log file.

"DEBUG: Error 2709: The specified Component name ('ConferStartupComponent') not found in Component Table.

MSI (s) (10:B0) [14:45:06:498]: Product: Cb Defense Sensor 64-bit -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2709. The arguments are: ConferStartupComponent, ,

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2709. The arguments are: ConferStartupComponent, ,"