CB Protection: USB Drive Shows as Different Serial Number Each Time it's Added
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Article ID: 285544
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Every time a specific USB drive is plugged in, it receives a new serial number
Environment
CB Protection: All Supported Versions
Microsoft Windows: All Supported Versions
Cause
The device is not providing a valid serial number to Windows, so Windows generates one randomly.
Resolution
The CB Protection agent is working as intended, there are no work-arounds for this function.
Additional Information
The CB Protection agent finds the serial number through the OS's reporting of the device. Because windows cannot find a valid Serial, and generates one, we will also use this random number.