CB Response: Unified View Installation Fails on Obsolete Package Error

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Brand new installation fails with errors like:

  Processing Dependency: python-hiredis >= 0.1.1 for package: cb-unifiedview-6.1.3.170902.0155-1.el6.x86_64 
  Package python-hiredis is obsoleted by python-cb-response-venv, but obsoleting package does not provide for requirements

  Processing Dependency: protobuf-python = 2.6.1 for package: python-cb-responselib-6.1.3.170902.0155-1.x86_64 
  Package protobuf-python is obsoleted by python-cb-response-venv, but obsoleting package does not provide for requirements

• Cb Response is not installed on the same server

Environment

• Cb Response: Unified View 
• CentOS: All Supported Version
• Red Hat: All Supported Versions

Cause

The cause is due to the RPM file adding the default CarbonBlack.repo yum repository, which contains different dependencies.

Resolution

1. In a terminal cd into the /etc/yum.repos.d/ directory.

   cd /etc/yum.repos.d/

2. Delete or move the CarbonBlack.repo file out of this directory.

   rm CarbonBlack.repo

3. Make sure the CarbonBlackUnifiedView.repo file is created. 
   • If not listed in this directory please create it using the directions outlined in Cb Response Unified View 6.1.3 User Guide
4. Once the correct yum repositories are added run:

   sudo yum clean all

5. Then complete the install by running:

   sudo yum install cb-unifiedview

6. After completing the installation you'll also run the install utility by running:

   sudo /usr/share/cb/cbinituv

Additional Information

• See User Guide for additional installation instructions: https://community.carbonblack.com/t5/Documentation-Downloads/Cb-Response-Unified-View-6-1-3-User-Guide/ta-p/35119
• Note that Unified View software cannot be installed onto an existing Cb Response Cluster box