CB Protection: Performance Delay in Fiserv Director Client
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Article ID: 285536
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Slower than average scanning time.
Overall slowness when opening different functions of the Director Client software.
Environment
Cb Protection Agent: All Supported Versions
Fiserv Director Client
Cause
This is caused by the large number of operations that the Director Client makes. Each operation makes tens of thousands of calls which the Cb Protection Agent needs to analyze.
Resolution
The resolution is adding a kernelProcessExclusions configuration for this application. It will reduce visibility on the software, but at the trade off, of better performance.
Using the directions listed in the following article, add a new configuration property: https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-Adding-an-Agent-Configuration-Property/ta-p/63990
Use the following values:
Property Name: Kernel Process Exclusion - Director Client
Host ID: Either 0 for all devices, or you can enter the host ID of a specific host.