Cb Protection: Mac Agent 7.2.3 P9 cannot connect to Cb Protection Server when only TLS 1.2 protocol is enabled.
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Cb Protection: Mac Agent 7.2.3 P9 cannot connect to Cb Protection Server when only TLS 1.2 protocol is enabled.

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Article ID: 285521

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Cb Protection Apple MacOS Agent 7.2.3 (Patch 9) does not register in the Cb Protection Console under Assets; Computers
  • /Applications/Bit9/Tools/b9cli --status  shows status as "disconnected"

Environment

  • Cb Protection Apple MacOS Agent 7.2.3 (Patch 9)

Cause

SSL/TLS versions earlier than TLS 1.2 have been disabled either at the agent , server OS level or a connecting network device

Resolution

Upgrade to Cb Protection Apple MacOS Agent 7.2.3 (Patch 10) where TLS 1.2 is supported.