Cb Defense: Citrix ICA Client Crashes with Sensor version 3.2.x.x
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Article ID: 285499
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
- Updated to Windows sensor 3.2.0.x or 3.2.1.x
- Citrix Receiver is not working as expected
- Citrix Receiver generates multiple error dialog windows with fatal error
- Need to restart Citrix Receiver program to make it work
Cause
Engineers have identified an interoperability issue with Cb Defense and Citrix Receiver.
Resolution
- A fix to this issue will be included in the 3.3 release of the sensor.
- You can add the following API bypass rule as a workaround:
- Application(s) at path: *:\Program Files*\Citrix\ICA Client\SelfServicePlugin\SelfService.exe -> Performs any API operation -> Bypass
Additional Information
- No new cases are needed regarding this issue, as the cause had been identified and will be included in the 3.3.x.x sensor.
- If the above API Bypass rule does not allow you to work around the issue, you may also try the following:
- Application(s) at path: *:\Program Files*\Citrix\** -> Performs any API operation -> Bypass
Feedback
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Yes
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