Managed Detection: Receiving Alerts to an Email not Added to the Console
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Managed Detection: Receiving Alerts to an Email not Added to the Console

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Article ID: 285399

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Updated On:

Products

Carbon Black Cloud Managed Detection (formerly Cb Threatsight)

Issue/Introduction

A Managed Detection alert is found sent to an email that has not yet been added to the CB Defense Web Console via the Managed Detection page.

Environment

  • CBC Web Console: All Versions
  • Managed Detection: Optional Add-on Subscription

Cause

The original Managed Detection email set up for a company enrolled with Managed Detection prior to May '19 needs changed

Resolution

  1. Submit a Carbon Black support case to have it removed.
  2. Add the new email address to the CB Defense Web Console via the Managed Detection page.