Managed Detection: Receiving Alerts to an Email not Added to the Console
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Article ID: 285399
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Updated On:
Products
Carbon Black Cloud Managed Detection (formerly Cb Threatsight)
Issue/Introduction
A Managed Detection alert is found sent to an email that has not yet been added to the CB Defense Web Console via the Managed Detection page.
Environment
- CBC Web Console: All Versions
- Managed Detection: Optional Add-on Subscription
Cause
The original Managed Detection email set up for a company enrolled with Managed Detection prior to May '19 needs changed
Resolution
- Submit a Carbon Black support case to have it removed.
- Add the new email address to the CB Defense Web Console via the Managed Detection page.
Feedback
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