Carbon Black Cloud: How To Check Status of Cloud Services
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Article ID: 285372
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Explain how to check status of VMware Carbon Black Cloud services.
Environment
Carbon Black Cloud (formerly Predictive Security Cloud or PSC)
Endpoint Standard (formerly CB Defense)
Enterprise EDR (formerly CB ThreatHunter)
Audit & Remediation (formerly CB LiveOps)
Resolution
To Check Status
Go to Carbon Black Status to check the current status of key Carbon Black Cloud services
If any of the services are listed with status other than "Operational", we are aware of the issue and are working to resolve it
The "Past Incidents" section will usually have some notes to explain more
Click on the + to the left of each line to view details of individual services within the desired Production environment
There is a list of dashboard URLs tied to the related Production environments to allow you to identify in which environment your organization resides
To Subscribe
Click Subscribe to updates at the top of the page to receive status change notifications via email, text/SMS, webhook, or RSS feed
Select your preferred subscription method
Enter the required information for your desired option (copy the RSS Feed)
Click the Subscribe button
Confirm the subscription per the instructions sent
To update your subscription settings, repeat steps 1-4 at any time
To Unsubscribe
Click Subscribe to updates at the top of the page
Enter the information used to set up your subscription
Click the Subscribe button
Click on the Cancel Subscription link
Click Unsubscribe From Updates on the pop-up
Additional Information
If all services are listed as "Operational", but you are still experiencing an issue, please open a Support case to receive further assistance
Planned or scheduled maintenance windows are posted in the Announcements area of the User eXchange and can easily be found by searching for the word "maintenance"