Carbon Black Cloud: Delay in sensor upgrade after previous upgrade job was stopped
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Article ID: 285361
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Previously created upgrade job was stopped (for any reason)
New upgrade job created for sensor included in stopped job
Sensor does not upgrade for about 4 hours after initial job was stopped.
Environment
Carbon Black Cloud Sensor: All versions
Cause
Carbon Black Cloud Backend will delay sending upgrade hints to sensors with stopped upgrade jobs to allow time for them to finish in case they were in process at the time the upgrade job was stopped.
Delay is 4 hours
This delay cannot be disabled and is not configurable.
Resolution
Wait 4 hours for sensor to upgrade or wait 4 hours after stopping an existing upgrade job before creating a new one for the same sensors.