Carbon Black Cloud: Is it possible to move Sensors between Organizations / Backends?
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Carbon Black Cloud: Is it possible to move Sensors between Organizations / Backends?

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Article ID: 285332

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Is there a way to move multiple Endpoints from one Organization (license/company) to another without uninstalling and reinstalling the Sensor?

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: All Versions
  • Apple macOS: All Support Versions
  • Linux: All Supported Versions
  • Microsoft Windows: All Supported Versions

Resolution

No

Additional Information

  • If it is necessary to move Sensors from one Organization to another, an uninstall from the current Organization and reinstall in the new Organization must be performed
  • The Company Registration Code contains encoded information to point Sensors to the correct environment and organization
  • Company Registration Codes are unique and are not transferable between Organizations and backend environments
  • Trying to run the installer over top of an existing Sensor will fail at best, and may cause issues with the current installation, requiring an uninstall/reinstall to fix