Carbon Black Cloud: Is it possible to move Sensors between Organizations / Backends?
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Article ID: 285332
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Is there a way to move multiple Endpoints from one Organization (license/company) to another without uninstalling and reinstalling the Sensor?
Environment
Carbon Black Cloud Console: All Versions
Carbon Black Cloud Sensor: All Versions
Apple macOS: All Support Versions
Linux: All Supported Versions
Microsoft Windows: All Supported Versions
Resolution
No
Additional Information
If it is necessary to move Sensors from one Organization to another, an uninstall from the current Organization and reinstall in the new Organization must be performed
The Company Registration Code contains encoded information to point Sensors to the correct environment and organization
Company Registration Codes are unique and are not transferable between Organizations and backend environments
Trying to run the installer over top of an existing Sensor will fail at best, and may cause issues with the current installation, requiring an uninstall/reinstall to fix