Carbon Black Cloud: "Details for this tree node are unavailable/Your request for unsuccessful" message when navigating to an Alert's Process Analysis view

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

• Process Analysis not rending for Alert
• Red popdown error indicating "Details for this tree node are unavailable" when navigating to process analysis
• "Your request for unsuccessful" message instead of process analysis tree
• Alert is related to a watchlist 

Environment

• Carbon Black Cloud Console: All Versions
• Endpoint Standard

Cause

This is caused by a product defect: DSER-33756

Resolution

Workaround to view Process Analysis:

1. Click on Investigate Icon rather than the Process Analysis icon in the Alert view
2. On the Investigate page, you should land on the Process tab with 1 entry related to the Alert
3. Click on the Process Analysis icon (located to the far right) which will present Process Analysis page correctly

A future backend fix will resolve this issue