Carbon Black Cloud: "Details for this tree node are unavailable/Your request for unsuccessful" message when navigating to an Alert's Process Analysis view
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Carbon Black Cloud: "Details for this tree node are unavailable/Your request for unsuccessful" message when navigating to an Alert's Process Analysis view

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Article ID: 285317

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • Process Analysis not rending for Alert
  • Red popdown error indicating "Details for this tree node are unavailable" when navigating to process analysis
  • "Your request for unsuccessful" message instead of process analysis tree
  • Alert is related to a watchlist 

Environment

  • Carbon Black Cloud Console: All Versions
  • Endpoint Standard

Cause

This is caused by a product defect: DSER-33756

Resolution

Workaround to view Process Analysis:
  1. Click on Investigate Icon rather than the Process Analysis icon in the Alert view
  2. On the Investigate page, you should land on the Process tab with 1 entry related to the Alert
  3. Click on the Process Analysis icon (located to the far right) which will present Process Analysis page correctly
A future backend fix will resolve this issue