Carbon Black Cloud: "Details for this tree node are unavailable/Your request for unsuccessful" message when navigating to an Alert's Process Analysis view
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Article ID: 285317
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Process Analysis not rending for Alert
Red popdown error indicating "Details for this tree node are unavailable" when navigating to process analysis
"Your request for unsuccessful" message instead of process analysis tree
Alert is related to a watchlist
Environment
Carbon Black Cloud Console: All Versions
Endpoint Standard
Cause
This is caused by a product defect: DSER-33756
Resolution
Workaround to view Process Analysis:
Click on Investigate Icon rather than the Process Analysis icon in the Alert view
On the Investigate page, you should land on the Process tab with 1 entry related to the Alert
Click on the Process Analysis icon (located to the far right) which will present Process Analysis page correctly