CB Defense: Why Are Alert Notifications Coming from a Different Email Address?
search cancel

CB Defense: Why Are Alert Notifications Coming from a Different Email Address?

book

Article ID: 285231

calendar_today

Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Why are Alert notifications no longer coming from "[email protected]" and instead are being received from "[email protected]"?

Environment

  • CB┬áDefense Web Console: All Versions

Resolution

A recent change was made to align product notifications with the product name. The email notifications will no longer come from "[email protected]", but from "[email protected]" after the March '19 (0.45) release.

Additional Information

  • This will affect all PSC-related emails, including notifications.
  • Email recipients may find the Alert notifications have now gone to the Junk Folder.
  • It is recommended to adjust email rules to allow messages from "[email protected]".
  • User Invites and Installation Request emails will continue to use the "[email protected]" until the March '19 (0.45) release.