CB Defense: Request Upload fails with 500 error in Applications View
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Article ID: 285230
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Admin selects Investigate > View by Applications > select [application name] Take Action > Request Upload in the Predictive Security Cloud (PSC) Web Console, then the following error is observed:
Request Hash Upload: An error has occurred, Request failed with status code 500
Are you sure you want to request upload of the application [application name]
Send or Cancel
Environment
CB Defense PCS Web Console: All Versions
Resolution
Select "Cancel" on the error message, go Investigate > View by Events > select [event containing application name/hash] > Take Action > Request Upload. The file will upload as expected with message: