"Request Upload" of a binary file to the Inbox does not complete

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR

Issue/Introduction

• Requesting an upload of a binary file does not complete.
• The updated status cannot be found on the Inbox page.

Environment

• Carbon Black Cloud Console: Current Version
• Carbon Black Cloud Sensor: All Versions

Cause

The file is no longer present at the reported location.

Resolution

Locally delete the file from the machine at its new location.

Additional Information

• Once the file has moved locations the delete feature from the console will cease to function for that particular path.
• Confirm that the file being uploaded is compatible.
• A Feature Request has been submitted to improve this feature.
• If the file still exists at the presumed location please provide evidence to Broadcom Support