CB Defense: The "Request Upload" of a File to the Inbox Does Not Complete

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Requesting an upload of a file does not complete.
• The updated status cannot be found on the Inbox page.

Environment

• CB Defense Web Console: All Versions
• CB Defense Sensor: All Versions

Cause

The file is no longer present at the reported location.

Resolution

Locally delete the file from the machine at its new location.

Additional Information

• Once the file has moved locations the delete feature from the console will cease to function for that particular path.
• Confirm that the file being uploaded is compatible.
• A Feature Request has been submitted to improve this feature.
• If the file still exists at the presumed location please provide proof of this to Carbon Black by opening a support case.