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Carbon Black Cloud: How to Troubleshoot Connector or API Issues
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Article ID: 285121
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
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Issue/Introduction
How to troubleshoot connector or API issues
Environment
Carbon Black Cloud Console: All supported Versions
Resolution
Review configurations in the Carbon Black Cloud console to confirm the selections/information entered are correct:
Connector type
Connector ID
API Key
Notifications have been forwarded to the SIEM
Notifications have been assigned to the correct policy
Notifications have been subscribed to the connector
Also check for debug logs as noted in the Developer page:
https://developer.carbonblack.com/reference/cb-defense/connectors/#debug-logs
Additional Information
Common causes for API/Connector Issues
<Response [401]> Error
Authorized IP Field
REST API Not handling Multi-Byte text properly
Connector not connecting - URL
Error: Output_Format not Specified
Not using connector type SIEM
Feedback
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