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CB Defense: Cannot Install F-Secure if CB Defense is Already Installed
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Article ID: 285087
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
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Issue/Introduction
Cannot install F-Secure ClientSecurity when Defense is already running on the same system
Bypassing Defense doesn't change behavior
Environment
CB Defense sensor: All supported versions
F-Secure ClientSecurity
Cause
F-Secure detects competitive products during the installation process.
Installation is stopped if a competitive product is detected (Even if the competitive product is not running).
Resolution
Uninstall Defense.
Install F-Secure ClientSecurity.
After it is fully running, make sure to exclude Defense from F-Secure ClientSecurity following the steps here: (
https://community.carbonblack.com/t5/Knowledge-Base/CB-Defense-How-Can-The-Defense-Sensor-Be-Excluded-In-Other/ta-p/47533
)
Reinstall Defense
Make sure exclusion rule is set up from Defense to fully bypass F-Secure (
https://community.carbonblack.com/t5/Knowledge-Base/Cb-Defense-How-to-Set-up-Exclusions-for-AV-Products/ta-p/42334
)
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