EDR Cluster: Restart fails with status "Active: failed"
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EDR Cluster: Restart fails with status "Active: failed"

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Article ID: 284985

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • Server startup fails with a timeout
  • systemctl status cb-enterprise shows Active: failed

Environment

  • EDR Server: 7.x
  • RHEL: 7.x

Cause

The services cannot start up when in a failed state

Resolution

  1. Connect to the primary server as root or user with sudo priveleges
  2. Run
    • systemctl reset-failed cb-enterprise
  3. Start cluster or instance: 
    • Cluster:
      • /usr/share/cb/cbcluster start
    • Instance:
      • systemctl cb-enterprise start