HEDR: Cannot Send Out Invitations to New Users
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HEDR: Cannot Send Out Invitations to New Users

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Article ID: 284952

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Updated On:

Products

Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

When a customer attempts to send an invitation to a new account they're met with a 500 or a redirect to another region that doesn't appear to send the invitation through.  Collecting a .har file can confirm the 500 http error which typically happens on a variation of this URL:
"GET https://carbonblack.io/api/pub/v1/servers/cbio-ftw.my.cbcloud.de/invites".  Instead it should redirect to "https://cbcloud.de/api/pub/v1/servers/cbio-ftw.my.cbcloud.de/invites".

Environment

  • Hosted EDR: All Supported Versions

Cause

Improper setting in cb.conf or service restart of services needed.

 

Resolution

  • Ensure the setting below is appropriate for the instances region in the /etc/cb/cb.conf file:
CbPortalDnsRecord=cbcloud.de
  • If the setting above is appropriate for the instances region, attempt restarting services (ask TSEOps or CloudOps):
systemctl restart cb-enterprise
  • If the items above do not help, raise SD ticket with CloudOps.