Carbon Black Cloud: Admin Email Invites Present Blank White Screen when using MimeCast URL Protect
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Article ID: 284895
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
- New Admin account added
- Automated Email invitation sent to user to create an Admin account
- When clicking on the link in the email, a blank white page is loaded
Environment
- Carbon Black Cloud Console - All Versions
- MimeCast URL Protect
Cause
MimeCast's URL Protection is accessing the admin invite URL first, causing the link to expire, as they are one-time use only.
Resolution
- Create a Bypass in MimeCast to Disable URL Protection from filtering on the email domain confer.net:
Additional Information
For further assistance in creating the Bypass in Mimecast, please see:
Configuring URL Protection Bypass Policies | Mimecaster Central
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