Carbon Black Cloud: Admin Email Invites Present Blank White Screen when using MimeCast URL Protect
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Carbon Black Cloud: Admin Email Invites Present Blank White Screen when using MimeCast URL Protect

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Article ID: 284895

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • New Admin account added
  • Automated Email invitation sent to user to create an Admin account
  • When clicking on the link in the email, a blank white page is loaded

Environment

  • Carbon Black Cloud Console - All Versions
  • MimeCast URL Protect

Cause

MimeCast's URL Protection is accessing the admin invite URL first, causing the link to expire, as they are one-time use only.
 

Resolution

  1. Create a Bypass in MimeCast to Disable URL Protection from filtering on the email domain confer.net:
    User-added image

Additional Information

For further assistance in creating the Bypass in Mimecast, please see: Configuring URL Protection Bypass Policies | Mimecaster Central