Carbon Black Cloud: The User Column in the Alert Notification Email Shows the Installed User Name Instead of the Current Logged-In User
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Carbon Black Cloud: The User Column in the Alert Notification Email Shows the Installed User Name Instead of the Current Logged-In User

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Article ID: 284888

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Alert notification email shows the user who installed the sensor instead of the currently logged-in user

Environment

  • Carbon Black Cloud console: All Version
  • Alert Notification Email: Enabled

Cause

This is working as expected.

Resolution

The User column in the Alert notification email is referring to the user who installed the sensor, not the currently logged-in user

Additional Information

  • If a┬áchange to this functionality is desired, a feature request can be submitted using Voice of the Customer on the UeX
Console UI Field Name
Underlying Field Name (Devices API)
Userlogin_user_name
Installed byemail