Tamper Protection Prevents Sensor Upgrades

Products

• Carbon Black EDR (formerly Cb Response)
• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

EDR Sensor upgrades can fail when App Control Tamper protection is enabled 

Environment

• EDR Windows Sensor: All Supported Versions
• App Control Windows Sensor: All Supported Versions

Cause

Tamper Protection can cause upgrade failure

Resolution

Make sure that if using EDR and App Control that only EDR tamper protection is enabled per this article