Agent Install Log or Upgrade Log Locations
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Agent Install Log or Upgrade Log Locations

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Article ID: 284817

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Where is the default location of an Agent install log or upgrade log?

Environment

  • App Control Agent: All Supported Versions
  • Microsoft Windows: All supported Versions 
  • macOS: All Supported Versions
  • Linux: All Supported Versions

Resolution

Windows

  • By default (when not specified as part of the MSI command for Agent install or manual upgrade) the log is located in:
    During install or upgrade:
    C:\Users\<USR>\AppData\Local\Temp\<GUID>\msi<GUID>.log
    
    After successful install:
    C:\ProgramData\Bit9\ParityAgent\Logs\Install_VERSION.log
  • When an upgrade is attempted via the Console, or after any successful upgrade the log is located in:
    C:\ProgramData\Bit9\ParityAgent\Logs\ParityHostAgentInstall_TIMESTAMP.log
  • These paths differ slightly when installed on Windows XP or Windows Server 2003:
    During install or manual upgrade:
    C:\Documents and Settings\<USR>\Local Settings\Temp\<GUID>\msi<GUID>.log
    
    After successful install:
    C:\Documents and Settings\All Users\Application Data\Bit9\Parity Agent\Logs\Install_VERSION.log
    
    Upgrade:
    C:\Documents and Settings\All Users\Application Data\Bit9\Parity Agent\Logs\ParityHostAgentInstall_TIMESTAMP.log

macOS

Agent installation and upgrade is done via pkg and the pkg installation logs are included in the file:

/private/var/log/install.log

Linux

  • During install or upgrade:
    /var/log/.B9_DEBUG_INSTALL
  • After successful install or upgrade these are moved to:
    /srv/bit9/data/Logs/