What happens when a Carbon Black Cloud license expires
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What happens when a Carbon Black Cloud license expires

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Article ID: 284810

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Updated On:

Products

Carbon Black Cloud Audit and Remediation Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops) Carbon Black Cloud Container Carbon Black Cloud Endpoint Standard Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter) Carbon Black Cloud Managed Detection (formerly Cb Threatsight) Carbon Black Cloud Managed Detection and Response Carbon Black Cloud Managed Threat Hunting Carbon Black Cloud Prevention Carbon Black Cloud Workload

Issue/Introduction

What happens when a Carbon Black Cloud console license expires?

Environment

  • Carbon Black Cloud Console: All versions

Resolution

  • The console will remain available for a 30 day grace period.
  • If the license is not renewed within the 30 day grace period the org will be decommissioned.

Additional Information

  • Once an org is decommissioned all sensor communication is permanently lost. 
  • If you do not plan to renew the license please uninstall all sensors before the grace period ends.
  • Best practice is to document the global sensor deregistration code in the event all sensors do not get uninstalled. 
  • After decommissioning any remaining sensors will require local uninstall.
  • If require deregistration code was enabled by policy that code will be required for sensor uninstall.