Workload: Appliance upgrade fails when password policy is set to never expire

Products

• Carbon Black Cloud Workload

Issue/Introduction

• Appliance upgrade fails
• cwp-appliance-upgrade-runner.log shows the following error:

  • Failed to check if the root password has expired - error time data 'never' does not match format '%b %d, %Y'

Environment

• Carbon Black Cloud Workload Appliance: V1.1.2 or older

 

Cause

Issue caused by a bug in the password policy settings.

Resolution

Upgrade to CWP Appliance v1.2 or higher.

Additional Information

Workaround:

• Enable password expiration on the appliance by following Step 1 in the Extend Password Expiration Time for Appliance guide