Why aren't my Azure metrics showing up after I installed the CloudHealth Windows Agent?

Products

• CloudHealth

Issue/Introduction

The below steps should be followed to help troubleshoot CloudHealth Windows Agent installation:

1) Review and provide a copy of the Agent Installation Log

This is named “install_err.log.zip” which extracts out to a .txt.  This should highlight any issues with the initial Agent installation.

2)  Review and provide a copy of the Windows Application Event Log

This writes out any attempts to connect and errors when connecting to the CloudHealth Rest API. 

• Stop the CloudHealth Agent Service in Services.mmc
• Clear the Application log in windows event viewer.
• Start the CloudHealth Agent Service.
• Wait for 15 minutes
• Export the Application event log as a Text or CSV File. 

(The Agent Polls every 5 minutes and writes data every 15) 

3) Review and provide a print screen of the registry

Path:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CloudHealth Technologies

The configuration Keys should reside within this directory and align with those found in the install script when adding new agents. 

Eg:

CloudName = azure

AgentAPIKey = <Installation CHTAPIKEY from the installation command>

ProxyHost = Proxy Server Address.

 

4) Ensure the API is accessible. 

CMD

• Telnet api.cloudhealthtech.com 443

Powershell

• Test-NetConnection api.cloudhealthtech.com -p 443 
• <hit return>

Next determine if there is a proxy, firewall, or Antivirus that could prevent connection to the API or should be configured.

5) Ensure Windows performance counters are installed and available

More information can be obtained from Microsoft here: 

https://support.microsoft.com/en-us/help/2554336/how-to-manually-rebuild-performance-counters-for-windows-server-2008-6

5) Raise to Support

Provide all the information gathered along with the Windows OS Version, .Net Version, and the CloudHealth Agent Version.