Azure metrics are not showing up after I installed the CloudHealth Windows Agent

Products

• CloudHealth

Issue/Introduction

The steps below can be followed to help troubleshoot CloudHealth Windows Agent installation:

Resolution

1. Review and provide a copy of the Agent Installation Log

This is named “install_err.log.zip” which extracts out to a .txt.  This will highlight any issues with the initial Agent installation.

2. Review and provide a copy of the Windows Application Event Log

This writes out any attempts to connect and errors when connecting to the CloudHealth Rest API. 

• Stop the CloudHealth Agent Service in Services.mmc
• Clear the Application log in windows event viewer.
• Start the CloudHealth Agent Service.
• Wait for 15 minutes
• Export the Application event log as a Text or CSV File. 

(The Agent polls every 5 minutes, and writes data every 15) 

3. Review and provide a print screen of the registry

Path:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CloudHealth Technologies

The configuration Keys should reside within this directory and align with those found in the installation script when adding new agents. 

Eg:

CloudName = azure

AgentAPIKey = <Installation CHTAPIKEY from the installation command>

ProxyHost = Proxy Server Address

4. Ensure the API endpoint is accessible.

Using the CMD:

• Telnet api.cloudhealthtech.com 443

Using PowerShell:

• Test-NetConnection api.cloudhealthtech.com -p 443 

Next, determine if there is a proxy, firewall, or Antivirus that may prevent connection to the API endpoint that may need to be reconfigured.

5. Ensure Windows performance counters are installed and available

More information can be obtained from Microsoft here: 

https://support.microsoft.com/en-us/help/2554336/how-to-manually-rebuild-performance-counters-for-windows-server-2008-6

6. Raise a support case

Provide all the information gathered along with the Windows OS Version, .Net Version, and the CloudHealth Agent Version.