Comparing Partner and Customer Cost Reporting
Article ID: 284342
Updated On:
Products
Issue/Introduction
It can be tough to make sense of the data that is provided within the partner platform when comparing Partner costs to customer costs so below are a couple of ways to interpret the data using CloudHealth reporting:
Margin Report
To pull a margin report for finance, navigate to the Cost History report under "Customers":
The calculation is simple:
Margin = (partner cost) - (customer cost)
All three pieces of information (Margin, Partner Cost and Customer Cost) are available in the report.
Partner Cost and Customer Cost
Customer cost is the cost history of the customer tenancy or post PGB (Partner Generated Billing) reporting. However, the partner cost is a little more complicated when trying to line up customer activity.
In the PGB process when the platform generates the customer bill, the following items are removed:
- Tax
- VAT
- AWS support
- Credits
- RI benefits if the RI was not purchased in the end customer AWS accounts
- Volume discounts
When you are looking at the Partner level Cost History report, you need to filter these out to get the true partner cost for a customer. The hardest to filter out is the RI benefit but if you use the daily interval instead of monthly, you can remove the apportioning for RDS, Elasticache and Redshift RIs.
Resolution
Margin Report
To pull a margin report for finance, navigate to the Cost History report under "Customers":
The calculation is simple:
Margin = (partner cost) - (customer cost)
All three pieces of information (Margin, Partner Cost and Customer Cost) are available in the report.
Partner Cost and Customer Cost
Customer cost is the cost history of the customer tenancy or post PGB (Partner Generated Billing) reporting. However, the partner cost is a little more complicated when trying to line up customer activity.
In the PGB process when the platform generates the customer bill, the following items are removed:
- Tax
- VAT
- AWS support
- Credits
- RI benefits if the RI was not purchased in the end customer AWS accounts
- Volume discounts
When you are looking at the Partner level Cost History report, you need to filter these out to get the true partner cost for a customer. The hardest to filter out is the RI benefit but if you use the daily interval instead of monthly, you can remove the apportioning for RDS, Elasticache and Redshift RIs.
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