Why am I getting logged out of my newly configured account?

Products

• CloudHealth

Issue/Introduction

Once your account is created, you may experience login issues for a short period of time.  This is likely due to a delay in getting all account and user data processed through the platform.
 
The scenario may play out the following way:

• When a user is first invited, the platform must create user record across all the parts of our backend databases.
• Potentially if a user were to attempt to login before the database records was fully created a user could get logged in and then kicked back out to the login page.
• When the user record is on the first database the login hits but then the second call to start getting their tenant data goes to a different database.
• If that user is not found the user would get kicked out.
• The record should get fully created before the invite email gets to the user but there could have been a delay.

If users continue to have issues getting access, a password reset may be necessary:

1. https://apps.cloudhealthtech.com/dashboard/7
2. Put email of user in Sign-in Box (Next)
3. Don't put in password Click-on Link Forgot my password
4. https://apps.cloudhealthtech.com/password/reset