Why are the AWS bills for me or my customers not finalized?
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Why are the AWS bills for me or my customers not finalized?

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Article ID: 284088

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Updated On:

Products

CloudHealth

Issue/Introduction

There are couple of things that should be verified:

  • Review account configuration to ensure they are fully configured and "Healthy".
  • Check whether AWS has provided the bill finalization to CH.
  • AWS generally doesn't finalize a bill for private pricing customers until the 15th to timing could be a factor.
  • Make sure customers have billing blocks configured this is because without billing blocks these customers will not have bills processed to receive update bills which means they cannot be finalized
  • If the designated payer changed mid-month, we would end up with more than one bill for a single customer billing block. The orphaned invoices will not be finalized since they are no longer active configurations.