AWS bills for main account or customers not finalized

Products

• CloudHealth

Issue/Introduction

Below are various items that should be verified:

Resolution

• Review account configurations to ensure they are fully configured and "Healthy".
• Check whether AWS has provided the bill finalization to CH.
• AWS generally doesn't finalize a bill for private pricing customers until the 15th so timing could be a factor.
• Make sure customers have billing blocks configured.  Without billing blocks, these customers will not have bills processed to receive update bills which means they cannot be finalized.
• If the designated payer changed mid-month, the platform would end up with more than one bill for a single customer billing block. The orphaned invoices will not be finalized since they are no longer active configurations.