No FlexReport dataset in Azure for a CSP customer

Products

• CloudHealth

Issue/Introduction

Below are reasons that the FlexReport dataset may not appear:

Resolution

• The data about costs and usage for certain subscriptions is only accessible via a specific API in the partner center.
  • This means, to access this data, it must be configured within a particular partner tenant.
• If a customer's subscriptions are not managed by a partner, then the data cannot be accessed or retrieved.
• Direct access to the cost and usage data for the subscriptions from the customer’s side is not possible.
  • The reason for this limitation is that the billing information is owned by the partner that manages those subscriptions, not the customer.
• Check in PGB if the customer account is configured.
• After configuration, it will take 24-48 hours for the cost data to appear.
  • The customer has to wait for this period for the updated cost data to show up in the partner’s records.
  • After the data is updated in the partner’s records, it will be transferred to the customer’s records.
  • Once the cost data is available in the customer’s records, Flexreport dataset should generate.