Credit items the platform passes via PGB

Products

• CloudHealth

Issue/Introduction

What credit items will the platform pass to customers via PGB?

Resolution

The following table outlines the various credit types that the platform will pass from the partner to the customer based on either Consolidated/Standalone or Full Family PGB configuration:

LineitemType	LineItemDescription (contains text string)	Consolidated/Standalone	Full Family
Credit	Promotional Credit (random string)	Not passed to Customer	Passed to Customer
Credit	WAP	Not passed to Customer	Passed to Customer
Credit	MAP	Not passed to Customer	Passed to Customer
Credit	POC	Not passed to Customer	Passed to Customer
Credit	Other: product, service failures, other random	Not passed to Customer	Passed to Customer
Refund	Solutions Provider Discount (SPP)	Not passed to Customer	Not passed to Customer
Refund	Private Pricing	Not passed to Customer	Passed to Customer
Refund	Credit Memos	Not passed to Customer	Passed to Customer
Credit	Private Rate Discount	Not passed to Customer	Passed to Customer
SavingsPlanNegation	Savings Plan Negation	Passed to the customer only if they own the SP	Passed to Customer