"Sorry, we are unable to log you in at this time. The role we received from your identity provider is invalid?"

Products

• CloudHealth

Issue/Introduction

If you are receiving this message upon login: 

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Sorry, we are unable to log you in at this time. The role we received from your identity provider is invalid. Please contact your platform administrator. 
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Resolution

The roles attribute being passed in your SAML assertion is not valid or missing. Typically this indicates one of the following issues:

• Spelling error
• The user is not assigned to one of the 'cloudhealth-' role groups within your IDP. These values map back to the IDP name of a Role under Setup -> Admin -> Roles.
• The "roles" attribute name is missing or spelled incorrectly