Accounts page shows a moved linked account still under the old consolidated account

Products

• CloudHealth

Issue/Introduction

For a short period of time following an account switch, it will be associated to both consolidated accounts.

During the platform nightly reporting process, consolidated billing files for new accounts and their linkages are parsed.  When linked accounts are moved between consolidated accounts, this results in the linked account ID being present in both consolidated accounts' billing file records.  When the account ID is present in multiple billing file records, the platform will show the linkage to whichever billing file was processed last.  This behavior only affects the Accounts page and will persist until the beginning of the following month, which at that point the linked account ID will only be present in one monthly billing file.  The accurate account linkage will persist after this occurs.

Resolution

To verify that your linked account costs are now coming from the new consolidated account, a Cost History report can be created set to a Daily interval, filtered for the linked account that was moved, and categorized by Billing Accounts.  This report should show the costs transitioning from one billing account to another on the date the account was moved: